If you have any questions about our services, please read through the FAQs below. If you can't find the answer to your question, feel free to contact us for friendly advice.

Frequently Asked Questions

We are based across the road from Lincoln County Hospital in Greetwell Place. Coming from Lindum Hill direction it is the first left after the hospital, coming from the Wickes roundabout it is the first right after JTF.

Our address is:

Bailgate Hearing
Greetwell Place
2 Lime Kiln Way

On arrival please check in with reception.

You can view where we are via our contact page here.

Please contact us on 01522 275060 or use our online booking page.

No, a GP referral is not needed to have your ear wax removed. We will ask you a comprehensive ear health history to ensure that wax removal can be performed safely.

Our ‘Ear Health Check & Microsuction’ appointment takes around 45 minutes.

No, a GP referral is not necessary to have your hearing tested. Once completed, we can provide a copy of your assessment with your approval to your GP for their records.

We offer a professional service and are pleased to offer you a free full diagnostic hearing assessment.

At Bailgate Hearing you are our number one priority. We want to ensure we understand your hearing concerns fully before making any recommendations regarding hearing devices.  Our Hearing Assessments are scheduled for 90 minutes to ensure we have plenty of time to sit with you and discuss your individual hearing needs and to complete a comprehensive hearing assessment.  We will then be able to discuss the most appropriate options for you based on your results and hearing needs.

As an independent clinic we are not tied in to any supplier commitments and are not owned by any supplier either. This means that we will only ever give you the best, impartial advice, without any underlying motivations. We will only ever choose what’s right for you, not us.

Below is a quote from a recent Which? survey.

“Independent audiologists have been given 5 stars across the board in the Which? ‘Buying a hearing aid’ survey. With a customer score of 84%, independent audiologists were praised for their products and pricing, staff and service, and arrangements and facilities. The major chains did not fare as well, with the highest rated at 5% lower than the independent sector. Independents were also the only businesses who scored 5 stars in all of the rated categories ‘products and pricing’, ‘staff and service’, and ‘arrangements and facilities’”.

Which? also stated in their conclusions that privately purchased hearing aids were supplied in under a week, whereas the NHS provided their hearing aids in just under a month!

In a further case study, a Which? member also reported that her NHS hearing aids were amplifying background noise, such as the wind whistling. When visiting her local independent audiologist, she was able make a huge difference to her life by having the correct hearing aids programmed and fitted.

The Which? survey stated that independent businesses got five stars for their “staff and service.”

Yes.  By appointment we are able to offer appointments outside of normal business hours. If you are unable to travel, we are also able to come to your home . Please contact us for more information on these services.

Yes, we are more than happy reassess your hearing needs even if you have hearing aids supplied by another company.

Book an Appointment

Book an appointment and start hearing clearly again. Appointments can be same day (subject to availability). You can book online - please feel free to contact us if you have any questions.

Book an Appointment